FAQ

Frequently Asked Questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.

How can I create a new account in Walletry using the 'Sign up with Apple' feature if I was using the beta version?

To create a new account using the 'Sign up with Apple' feature in Walletry, follow these steps: Open the Settings app on your iPhone. -> Select your iCloud account at the top. -> Tap on 'Sign-In & Security'. -> Choose 'Sign in with Apple'. -> Scroll down to the bottom and select the 'Walletry' app. Tap on 'Stop Using Apple ID'. -> After completing these steps, you can reopen Walletry and create a new account using the 'Sign up with Apple' feature.

Does Walletry support iPadOS, macOS, and visionOS?

Yes, Walletry is versatile and supports a range of operating systems including iPadOS, macOS, and visionOS. This means you can seamlessly use the app across various devices such as iPads, Mac computers, and devices running visionOS.

How can I report a bug in the Walletry app?

If you encounter a bug in the Walletry app, reporting it is straightforward and greatly appreciated, as it helps us improve the app's performance and user experience. To report a bug, please go to the app's settings and navigate to the 'Support' section. In this section, you'll find an option to send us an email. Describe the bug you've encountered in detail in your email. Providing as much information as possible, such as the steps leading up to the bug, any error messages, and the version of the app you're using, can be extremely helpful for our technical team to understand and address the issue. We are committed to continuously improving Walletry and value your input in keeping the app running smoothly. Your feedback and reports are essential for us to deliver the best possible experience to all our users.

How can I request a new feature for the app?

Requesting a new feature for our app is a straightforward process, designed to ensure your ideas and needs are heard. In the app, navigate to the 'Settings' section. Here, you'll find a dedicated area labeled 'Feature Requests'. This is your gateway to suggest new features or improvements you'd like to see. Simply submit your idea through this channel. Additionally, this section allows you to track the progress of your request and see updates on other features we are working on. Your input is invaluable to us, as it helps us continually evolve and tailor the app to better suit your needs. We're excited to hear your ideas and work towards integrating them into our app!

What is the process for requesting a refund for the app?

We understand that there might be circumstances where you need to request a refund. While we at Walletry don't handle refunds directly, the process is still straightforward. If you made your purchase through Apple, you can request a refund by visiting Apple's support page at https://support.apple.com/en-us/HT204084.

Is it possible to upgrade from a monthly to a yearly subscription for Walletry?

Certainly, upgrading your Walletry subscription from a monthly to a yearly plan is both convenient and easy. To make this change, simply navigate to your iCloud settings on your device. Within these settings, you'll find an area dedicated to managing your subscriptions. Here, you can adjust your Walletry subscription from the monthly option to the yearly one. This upgrade can offer not only potential cost savings but also the convenience of a longer subscription period without the need for frequent renewals.

What should I do if I've already subscribed to Walletry Premium but the app is prompting me to subscribe again?

No need to worry if you're being asked to subscribe to Walletry Premium again despite already having a subscription. You don't need to go through the subscription process a second time. To resolve this, simply tap on the 'Restore' button found on the subscription screen within the app. This action will allow the app to verify and reinstate your existing subscription. It's important to ensure that you are logged into the same iCloud account that you used for the original subscription, as the restoration is tied to your iCloud account details. If the 'Restore' function doesn't resolve the issue, or if you encounter any other problems, please don't hesitate to contact our customer support team. We're dedicated to providing a smooth and uninterrupted experience with Walletry Premium.

Can I use Family Sharing with Walletry?

Currently, Walletry does not support Family Sharing. This means that each user will need to have their own individual account to access the app's features. We understand that Family Sharing can be a convenient way for households to manage apps and services, and we are always looking to improve and expand our features. While Family Sharing is not available at this time, we encourage users to check back for future updates or announcements regarding new functionalities.

Is it possible to use Walletry for free?

Yes, you can use Walletry for free! We offer a basic version of our app at no cost, allowing users to access essential features without a subscription. However, it's important to note that while this free version provides valuable tools for managing your finances, its functionality is limited compared to the premium version. Additionally, we reserve the right to terminate the free version of Walletry at any time. We recommend staying updated with any changes through our app notifications or website announcements. The free version is a great way to get acquainted with Walletry's core functionalities and can be a starting point before deciding to upgrade to the premium version for a more comprehensive financial management experience.

Does the app offer a free trial?

Absolutely, we are delighted to offer you a chance to experience Walletry Premium Yearly through our 3-day free trial! This trial gives you full access to all premium features, allowing you to explore and enjoy the enhanced capabilities of our app without any initial cost. It's important to remember that this subscription will automatically renew unless it is cancelled at least 24 hours before the renewal date. This ensures a seamless continuation of your premium experience should you choose to stay with us.

Sync is not working, what should I do?

If you're experiencing issues with the sync feature in our app, we understand how crucial it is to get this sorted out promptly. Firstly, ensure that you have a stable internet connection, as sync issues often stem from connectivity problems. If your internet connection is stable, try restarting the app or logging out and logging back in. Sometimes, simple resets like these can resolve sync issues. If the problem persists, please check for any updates to the app, as we continuously improve and fix bugs through updates. Lastly, if none of these steps work, don't hesitate to reach out to our support team. We're here to help you with a more personalized solution. Your smooth experience with our app is our top priority.

Can I use this app collaboratively with friends or other individuals?

Absolutely! Our app is designed with sharing in mind, allowing you to collaborate effortlessly with friends or anyone else you choose. You can share your account with others, enabling multiple users to access and engage with the app's features together.

How secure is my data within the app?

The security of your data is a top priority for us. We employ advanced security measures to ensure that your personal and sensitive information is protected at all times. Our app uses robust encryption methods and secure servers to safeguard your data from unauthorized access or breaches. Additionally, we regularly update our security protocols and conduct thorough audits to maintain a high level of security. We also adhere to strict privacy policies and comply with all relevant data protection regulations. You can rest assured that your data is handled with the utmost care and confidentiality, giving you peace of mind while using our app. Your trust in our app's security is paramount, and we are committed to maintaining it.

Walletry

Walletry

Walletry is a simple app designed to revolutionize your financial management, helping you effortlessly track your expenses and master your budget. It’s the ultimate financial assistant that combines ease of use with powerful insights, all in a sleek, user-friendly package. Walletry provides you with a comprehensive tool that serves as your personal accountant, providing a seamless interface to oversee all your financial transactions with precision.

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